POLICE CONNECT MESSAGES – SCAMS, COLD CALLERS & ROGUE TRADERS

The following are Police Connect messages.

 

Rogue Trader Alert – Doorstep cold caller offering garden furniture – 13 November 2019

Look out for a cold caller offering wooden garden furniture in the Holt area. This follows an incident where a man cold called at property offering to sell garden furniture. The cold caller made a number of claims about where they had been displaying and selling recently but ‘due to the ran’ they were ‘selling off the remaining stock cheaply’. The man was seen to return to a sign written large silver van.

Never deal with anyone who cold calls at your property or approaches you in the street offering to sell you something.

Anyone sighting this doorstep cold caller in Norfolk or concerned about rogue trader activity in their community can contact Trading Standards through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101.

Rogue Trader Alert – Doorstep cold callers offering ‘home improvement work’ – 12 November 2019

Watch out for a doorstep cold caller offering to undertake ‘home improvement work’ in the Easton area.

We advise you never to deal with anyone who cold calls at your property offering to undertake work on or around your property.

If you are concerned about possible rogue trader activity in Norfolk, contact us through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – Social media posts stating you can claim ‘free coupons or vouchers’ – 12 November 2019

We are warning about a number of scam social media posts circulating which state you can claim free coupons or vouchers.

These are recent examples which have been reported to Trading Standards and all are fake and have no connection to the genuine businesses.

These type of scam posts will often claim that the company is ‘celebrating it’s anniversary’ or it is part of a ‘today only promotion’.

If you see one of these giveaway posts, don’t be tempted to participate. You have no chance of winning the promised prize, and you may risk your privacy and security by sharing your personal information with online scammers.

Scam Alert – Telephone cold calls claiming to be from Citizens Advice – 8 November 2019

We are warning about telephone cold calls claiming to be from Citizens Advice.

This follows a report from a Norfolk resident who received a cold call claiming to be from ‘Citizens Advice’ during which the cold caller attempted to engage with the call recipient about ‘debts’

Citizens Advice do not cold call or authorise others to cold call on their behalf.

If you receive one of these calls do not give or confirm any personal information, hang up and report the call to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06

Information Alert – Home repairs or improvements? Make sure you #CHECK – 7 November 2019

Whether the weather has left your home needing repairs or you’re thinking about home improvements, Norfolk Trading Standards are reminding consumers to think #CHECK when considering choosing a tradesman or business to complete these.

Compare – use Trusted Trader and get three quotes

History – ask for the traders’ references, recommendations and reviews, and make sure you check them out

Establish the details – what is being done, by who, by when and for how much?

Remember that a quote is more binding than an estimate.

Contract – ensure everything is recorded including work and payment schedules, and the paperwork contains the trader’s correct name and address

Keep all of the paperwork – this may be needed should anything go wrong.

Visit www.citizensadvice.org.uk/consumer for more information.

Scam Alert – Telephone cold calls about ‘loft insulation’ – 6 November 2019

We are again warning about telephone cold calls regarding loft insulation.

This follows a report from a Norfolk resident who received a cold call claiming to be the
‘local conservation officer’. The cold caller then asked several questions about the properties’ insulation and then attempted to pressure the call recipient into making an appointment for a ‘surveyor’ to visit.

Previously a variety of claims and approaches have being used during these types of calls including:

That a ‘compulsory insulation survey’ is required

That your insulation ‘needs to be checked’ and they can send an ‘insulation expert’ to do this

That ‘old’ or ‘fibreglass insulation’ is now ‘illegal’ or ‘unsafe’, sometimes stating this is due to ‘fire safety’

That ‘council grants’ are available

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Scam Alert – ‘International Postcode Online Lottery’ Letters – 5 November 2019

We have received reports from Norfolk residents about letters claiming to be from the ‘International Postcode Online Lottery’. The letter states the resident has been awarded a prize of £900,000 in a recent draw.

These letters are a scam and no prize is available. If you receive this type of letter do not contact them in any way and dispose of it correctly.

Here are some simple steps you can take to avoid lottery scams:

If you haven’t entered a lottery then you can’t have won it. Never respond to unexpected communications.

Official lotteries in other countries operate in much the same way as the UK’s National Lotto. No official lotteries that we know of contact people to tell them of their win.

We don’t know of any official lottery operators who ask for fees to collect winnings. Any request for a fee payment is a good indication that someone is trying to scam you.

Never disclose your bank details or pay fees in advance to claim a lottery win

If they’ve provided an email address to respond to, be very suspicious of addresses such as @hotmail.com or @yahoo.com or numbers beginning with 07 because these are free to get hold of

Genuine lotteries thrive on publicity. If they ask you to keep your win a secret it’s likely to be a scam.

Many examples of lottery scam letters have bad spelling and grammar – see this as a warning that fraudsters are at work

Scam Alert – Telephone cold calls claiming to be from ‘Amazon’ – 4 November 2019

Watch out for telephone cold calls claiming to be from ‘Amazon’.

In recent days we have had several reports from Norfolk residents of recorded message calls claiming to be from Amazon, these have included:

That your account ‘has been hacked’ and ’Amazon require bank details to confirm your identity and secure your account’ the call then states you can ‘press 1 for full information’

That your account ‘has been hacked’ and ‘a payment of £99.99 for Prime has been taken’ the call then states you can ‘press 1 to speak to an advisor’

That your Amazon Prime subscription ‘is about to renew at the cost of £39.99’ the call then states you can ‘press 1 to cancel’

Where residents have interacted with the call they have then been connected to a person who attempts to gather personal, account or financial details.

These calls are a scam and are not connected with Amazon in any way. If you receive this or a similar call our advice is do not interact with the call and hang up.

If you have received a telephone cold call which you believe to be a scam you can report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06

Rogue Trader Alert – Doorstep cold callers offering to ‘gravel driveways’ – 1 November 2019

Residents need to watch out for a male doorstep cold caller in the Roudham and East Harling areas offering to ‘gravel driveways’.

The cold caller was seen to be using a blue and white Iveco tipper lorry.

Never deal with cold callers looking to undertake work on or around your property. If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact Trading Standards through our partners, the Citizens Advice consumer helpline, via the Citizens Advice online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

To manage your contact details, additional information and subscriptions, please login through the member portal.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing work’

We are warning residents to be on their guard after receiving reports of doorstep cold callers in the North Norwich area.

The reports were of two men cold calling at properties offering to undertake ‘roofing repairs’. The man was seen to be using a sign-written white Ford Transit van.

We advise never to deal with anyone who cold calls at your property offering to do work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

 

Rogue Trader Alert – Cold callers offering to repaint car park lines

We are asking residents involved with churches, community centres and village halls in Norfolk to be aware after receiving reports of cold callers offering to repaint car park lines.

The cold callers are claiming the ‘plasticised paint’ is ‘surplus’ from other jobs ‘nearby’ and can be offered at a discounted price as it ‘otherwise will only get recycled at the end of the day’. The cold caller will then state a low price per unit of measurement.

If the work is agreed to following completion, an invoice is then presented for a much higher figure as the unit of measurement changes, although this cold caller will claim this was what was said initially.

We advise never deal with cold callers looking to do work on or around properties.

If you are looking to have this type of work done only deal with reputable companies that have been researched and having obtained a written quotation first.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

 

Rogue Trader Alert: Further reports of door to door fish sellers

We are again warning residents to be vigilant after receiving further reports door to door fish sellers operating in Norfolk.

Reported incidents in the last week have come from the Wisbech, Dereham and Attleborough areas.

In the past these types of sellers have been known to use high pressure sales tactics and there have been issues with the quality of the fish being offered, whether the type of fish is as claimed, and whether it has been appropriately stored for transportation.

It is possible these sellers may continue to move on to other locations within Norfolk.

We advise that consumers do not deal with cold callers and never be pressurised into buying on the doorstep.

If you are approached by these sellers or see them in your area, please report it to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Police on 101.

 

Rogue Trader Alert – Doorstep cold callers offering to ‘pressure wash’ driveways

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Gorleston area offering to ‘pressure wash’ driveways.

We advise never to deal with anyone who cold calls at your property offering to undertake work on or around your property.

Anyone concerned about doorstep cold callers in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

 

Scam Alert – Telephone cold calls claiming to be from the ‘National Cyber Attack Unit’

We have received reports of telephone cold calls delivering a recorded message claiming to be the ‘National Cyber Attack Unit’ stating that ‘your internet will be cut off within the next 24 hours’. The message then states you can ‘press 1 for more information.

These calls are not genuine. They are another variation of scam calls relating to telephone and broadband services attempting to panic the call recipient into interacting with the call.

We always advise to be very wary of any approach made by a telephone cold call and never be pressurised into interacting with a cold call, no matter what claims are being made.

If you receive this or a similar call, just hang up.

You can report suspected scam telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Cold Calling Alert – Telephone cold calls claiming ‘you have been mis-sold solar panels’

We are warning residents to be on their guard after receiving a report of a telephone cold call received by a Norfolk resident regarding solar panels.

During the call, the cold caller stated the call recipient had been ‘mis-sold solar panels and solar panel finance agreement’ and they could ‘get all their money back’.

We advise always be very wary of any approach made in a telephone cold call and never give or confirm any personal details or agree to someone visiting your home if approached in this manner.

If you need advice about cold calling or have agreed to a visit during a cold call, contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Scam Alert – Scams targeting Apple App Store and iTunes gift cards

We have issued several warnings about scam calls that attempt to persuade the recipient to purchase Apple gift cards.  These scams have included claims of debts to HMRC, outstanding bills, debt collection and utility bills.

Regardless of the claimed reason why payment needs to be made, the scam follows a similar pattern:

  • The scam caller will make claims that are designed to panic and alarm the call recipient
  • They will then highlight an urgency for payment to be made to ‘prevent harsher penalties’
  • They will then claim the quickest method of payment is to purchase Apple App Store or iTunes gift cards from the nearest retailer (supermarkets, catalogue or convenience stores)After the gift cards have been purchased, the victim is told to pay by sharing the code(s) on the back of the card with the caller over the phone

In a recent contact we have also been made aware of a message circulating on Social Media which claims you can ‘Win a prize of up to £50,000’ by ‘purchasing an iTunes gift card and messaging back with the 16-digit code on the rear of the card’.  The message also claims that ‘the bigger the gift card, the higher the prize’.

Action Fraud offer the following advice to protect you from gift card scams:

  • Gift cards, including App Store and iTunes gift cards can only be used to purchase goods and services from the retailer named on the card
  • Never provide the numbers on the back of Apple Gift Cards to someone you don’t know
  • No genuine organisation will ask you to pay taxes, bills or fees using iTunes Gift Cards, or any other type of voucher. If you’re contacted by anyone that asks you to do this, you’re very likely the target of a scam
  • Always question unsolicited requests for your personal or financial information in case it’s a scam. Even if someone knows your basic details (such as your name and address), it doesn’t mean they are genuine
  • Genuine banks or other trusted organisations won’t pressure you to make a financial transaction on the spot. If something feels wrong, then it’s usually right to question it
  • If you think you have been a victim of fraud, report it to Action Fraud online or by calling 0300 123 2040

Scam Alert – Telephone cold calls claiming ‘you have been named in a legal case’

We are warning residents to be on their guard after receiving a report of a telephone cold call which was received by a Norfolk resident.

The call, which appears to deliver a pre-recorded message which states that ‘you have been named in a legal case’ and goes on to give a contact number which the call recipient should contact ‘immediately’.

We advise always be very wary of any approach made by a telephone cold call. If you receive this, or a similar call, we advise you hang up and do not contact the number given.

If you need advice about cold calling or have responded to this cold call approach, contact the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Cold Calling Alert – Flyers being hand delivered offering driveway work

We are warning residents to be on their guard after receiving reports of flyers being hand delivered offering driveway work in the Sprowston area.

The flyers claim to offer a range of services and give contact numbers but no further details about the business.

We advise, when looking to have work done on or around your property, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Rogue Trader Alert – Doorstep cold callers offering ‘garden work’

We are warning residents to be on their guard after receiving reports of doorstep cold callers offering ‘garden work’ in the Sheringham area.

The report was of two men and two women approaching residents, offering to undertake garden and tree work. They were seen to be using a black Ford 4×4 pickup.

We advise never deal with cold callers looking to do work on or around your property. If you are looking to have this type of work done, only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Rogue Trader Alert – Doorstep cold callers selling household cleaning products

We are warning residents to be on their guard after receiving reports of two young men going door to door in the Thorpe and Sprowston areas trying to sell household cleaning products.

The cold callers were carrying large grey rucksacks bags and claimed they were selling items as they are on a ‘youth offending probation scheme’. They were seen to call at properties and approach people outside their homes.

We advise never to deal with anyone who cold calls at your property offering to sell something.

It is possible these sellers will continue to move onto other locations in Norfolk.

Anyone sighting these sellers in Norfolk, please contact us through our partners the Citizens Advice consumer helpline on 03454 04 05 06 or Norfolk Constabulary via 101.

If you feel intimidated or see these cold callers and are concerned for vulnerable neighbours call 999.

Rogue Trader Alert – Doorstep cold caller offering ‘garden work’

We are warning residents to be on their guard after receiving reports of a man cold calling offering ‘garden work’ in the Heacham area.

We advise never deal with cold callers looking to do work on or around your property.

If you are looking to have this type of work done only deal with reputable companies you have researched and chosen yourself and have obtained a written quotation from.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Cold Calling Alert – Doorstep Cold Callers claiming to be from ‘Careline’

We are warning residents to be on their guard after receiving reports of doorstep cold callers claiming to be from the ‘Careline’.

This follows a report from a Fakenham resident who was doorstep cold called by two men claiming to be from Careline, who stated they needed to ‘check equipment’.

King’s Lynn & West Norfolk Borough Council have advised that Careline Installers do not cold call and only attend pre-arranged appointments.

Careline installers will also:

  • Have a King’s Lynn & West Norfolk Borough Council ID badge
  • Be in uniform
  • Be using a King’s Lynn & West Norfolk Borough Council vehicle

If you have any concerns about someone who comes to your home and claims to be representing Careline, King’s Lynn & West Norfolk Borough Council advise you either:

  • Activate your alarm unit
  • Call them on 01553 616200 or
  • Contact Norfolk Police on 101 or 999 if you feel threatened

Scam Alert – Text messages claiming to be from ‘Tesco’ stating you have ‘won a prize in a recent prize draw’

Be aware of text messages circulating again claiming to be from Tesco stating that you have ‘won a prize in a recent prize draw’. The message then offers a link for you to ‘claim your prize’.

Anyone following the link will be taken to a website which claims you can ‘track your order’. This is then likely to be used in an attempt to gather personal or financial details.

These text messages are not genuine and are not connected with Tesco in any way.

If you receive this or a similar text message, delete it without clicking on any links.

You can report contacts you think not genuine to the Citizens Advice consumer helpline via their online reporting form or telephone 03454 04 05 06.

Cold Calling Alert – Doorstep cold caller claiming to be from the ‘Alzheimer’s Society’

We are warning residents to be on their guard after receiving reports of doorstep cold callers claiming to be from the ‘Alzheimer’s Society’.

In the initial report a resident in the Stalham area received a doorstep cold call from a female who stated she wanted to ‘complete a survey’. Following this, we have received similar reports of both male and female cold callers in the North Walsham, Wroxham, Sutton, Happisburgh, Mundesley and Sea Palling areas.

The Alzheimer’s Society have confirmed they do not cold call and would only visit properties by appointment.

Anyone concerned about doorstep cold calling in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Scam Alert – Telephone cold calls claiming to be police officers

We are highlighting a warning from Norfolk Police who have received reports of two separate incidents where elderly victims were targeted by telephone scammers pretending to be police officers.

The first incident occurred on Wednesday 24 April, when an elderly man in the Norwich area received a call on his landline from a man claiming to be a detective at Scotland Yard. The suspect told the victim that a large amount of money had been stolen from his account. He instructed the victim to either buy an expensive watch or withdraw a large amount of money from his savings account, return home and call the suspect back.

The second incident also occurred on Wednesday 24 April, when an elderly victim in the Norwich area was telephoned by a suspect pretending to be a police officer from the ‘Serious Fraud Squad in London’. The suspect tried to persuade the victim to withdraw a large amount of money from his bank account and put it in a cupboard.

Norfolk Police are keen to hear from anyone who may have received a similar type of telephone call, or who has any information about these incidents, by contacting Norwich CID via 101.

Norfolk Police are reminding residents that neither your bank nor the police will ever ask you to withdraw money or purchase items. In addition:

  • Your bank or the police will never ask for your PIN, bank card or bank account details over the phone – never give these details to anybody
  • Neither the police nor the banks will send a courier to collect money from you
  • Always request Photo ID and if unsure call the police
  • If you’re asked to telephone a bank, then always do it on a different phone to the one you were contacted on. Fraudsters will keep the line open and have been known to play ring tones, hold music and a recorded message down the phone so the victim believes they are making a call to a legitimate number. Use a friend or neighbour’s telephone instead
  • Never download any software suggested by caller
  • Do not rush into complying to the scammers demands/requests
  • Friends, family, carers and neighbours are asked to spread the word to ensure everyone is aware of this scam and what they should do

Cold Calling Alert – Telephone cold calls about the ‘accident you were involved in’

We are receiving reports from Norfolk residents about automated telephone cold calls that state they are ‘calling about the accident you were involved in’.

The automated message call goes on to offer you the option to say yes or no or to ‘be connected to an advisor’

We always advise to be very wary of any approach made by a telephone cold call. If you receive this type of call our advice is do not interact with the call and hang up.

You can report suspicious telephone calls to us via our partners the Citizens Advice consumer helpline on 03454 040506.

Rogue Trader Alert – Doorstep cold callers offering ‘roofing repairs’

We are warning residents to be on their guard after receiving reports of a doorstep cold caller in the Norwich area.

The reports were of a man cold calling at properties offering to do ‘roofing repairs’. The man was seen to be using a white Ford Transit van.

We advise never to deal with anyone who cold calls at your property offering to do work on or around your property.

Anyone concerned about possible rogue trader activity in Norfolk can contact us through our partners the Citizens Advice consumer helpline via their online reporting form or by telephone on 03454 04 05 06.

Looking for a Trader you can Trust? Try a Norfolk Trusted Trader. To search our directory and read feedback from their customers visit www.norfolk.gov.uk/trustedtrader

Could your community help stop doorstep cold callers from targeting vulnerable people by becoming a No Cold Calling Zone? To find out more about the scheme or to apply visit www.norfolk.gov.uk/nccz

Scam Alert – Telephone cold calls offering lottery tickets

We are warning Norfolk residents to be aware of telephone cold calls offering ‘lottery tickets’.

This follows a report from a resident who received a cold call during which the cold caller claimed the resident could purchase ‘100 lottery tickets for £8’. The cold caller then attempted to take card details for the purchase.

We always advise to be very wary of any approach made by a telephone cold call. If you receive this type of call our advice is do not give or confirm any personal or financial details and hang up.

You can report suspicious telephone cold calls to us via our partners the Citizens Advice consumer helpline on 03454 04 05 06.

 

Comments are closed.